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Customer Service

Inquiries about the City Subway & the City Bus

Times / Fares / Commuter Passes / Card Tickets / Routes, etc.
Transportation Bureau Information Center
TEL 022-222-2256
 FAX 022-224-5126
Open Hours: Mon-Fri 8:30-18:30 Sat, Sun, national holidays 8:30-17:00

Inquiries Concerning Lost or Forgotten Items

Transportation Bureau Lost & Found Center (inside Sendai Subway Station)
TEL 022-223-4812
Open Hours: Mon-Fri 8:30-19:00 Sat, Sun, national holidays 8:30-17:00

For other inquiries, please contact the following departments.
(Telephone Hours: Mon-Fri 08:30-17:40 Sat, Sun. Closed on national holidays.)

Inquiries Department in Charge Direct Telephone Number
Inquiries about City Bus Personnel Drivers Training Subsection, Service Section 022-712-8318
Inquiries about Chartered Buses Operation and Planning Subsection, Transportation Section 022-712-8321
Inquiries about the City Subway Administration Subsection, Sales Section 022-712-8329
Inquiries about Special Boarding Tickets and advertising Sales and Marketing Promotion Subsection, Management and Planning Section 022-712-8312
Cases where the department in charge is unclear General Affairs Subsection, General Affairs Section 022-712-8305

About Faxing or Mailing of the City Bus Timetable

Copies of the timetables displayed at bus stops and subway stations can be faxed or mailed to you.


※ By Fax

Please give the information indicated in items (1)-(7) inside the red frame below by telephone or facsimile.
 TEL 022-222-2256
 FAX 022-224-5126
Open Hours: Mon-Fri 8:30-18:30 Sat, Sun, national holidays 8:30-17:00

(1) Name (2) Tel No. (3) Fax No. (4) Desired bus stop or station
(5) Destination (6) Return or one-way (7) Timetable category (Weekday/Saturday/Sunday and National holidays)


※ By Mail
Send the following two items to the address below. We will send you the timetable you asked for.
・Return envelope with your name and address and stamp affixed
・Memo paper showing items (1)-(7) inside the red frame above

Transportation Bureau Information Center
1-4-15 Kimachi-dori, Aoba-ku, Sendai, Japan 980-0801

© Sendai City Transportation Bureau.

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